To place your order, take advantage of our website's shopping cart feature and pay via PayPal (you do not need a PayPal account). 

Alternately, you can e-mail us your order at info@adrenalinedogstore.com.  Include the items you wish to order as well as any colour / sizing information where applicable.  Please be sure to include a phone number where we can reach you so that we may obtain your payment and shipping information.

PAYMENT OPTIONS:  For online orders, our website offers easy to use Paypal checkout options.  Our Paypal enabled shopping cart allows you to pay for your order via most major credit cards or via your Paypal account.  Sorry, no CODs.  If picking up in person, we accept Visa, Mastercard, Interac/Debit and cash.  Sorry, no personal cheques.  Canadian orders are subject to applicable taxes.

SHIPPING POLICY:  Adrenaline Dog Store offers flat-rate shipping throughout Canada based on the total value of your order (before taxes).  Shipping charges will be automatically added to your order at checkout. 

Shipping rates are calculated as follows: 

$  8.95 for orders under $99.99
$10.95 for orders between $100 and $149.99
$12.95 for orders between $150 and $299.99
$15.95 for orders between $300 and $499.99
FREE SHIPPING on orders over $500

NOTE:  We reserve the right to bill customers actual shipping charges for large, overweight or oversized items.  A Paypal invoice will be sent to you for the additional shipping charges once your order is packaged and ready to go.  All shipping charges must be paid  prior to your order being released for shipping.

All orders are shipped via Canada Post Parcel Service on our next available shipping day.  We ship Tuesdays and Fridays.  During the busy summer show season, please allow 2 weeks for delivery of your online order.  Multi-box, oversized or overweight orders will be shipped via Canpar or UPS Ground, whichever is more cost-effective. 

For International orders, actual shipping charges will apply.  A Paypal invoice will be sent to you for the additional shipping charges once your order is packaged and ready to go. All shipping charges must be paid prior to your order being released for shipping.  Please note that Adrenaline Dog Store is not responsible for payment of any taxes or duties which may be assessed by the destination country.  All taxes, duties or additional fees are the responsibility of the buyer.


RETURN POLICY:  Your satisfaction is very important to us.  If you wish to return or exchange an item, please contact us prior to returning the item.  A RMA (Return Merchandise Authorization) number will be issued to you.  Returns will not be accepted without a valid RMA.   Items returned for refund must be in new, sellable condition in their original packaging.  Items returned for manufacturer defects, will be replaced or a store credit issued.  All returns / exchanges must be completed within 14 days of  purchase date.  Shipping charges are non-refundable.  Buyer is responsible for any additional shipping charges incurred for product return or exchange.

All Special and Custom Orders are FINAL SALE.